GENERAL POLICIES

RESERVATIONS AND HOUSE RULES:

Each room’s existing bedding can accommodate a maximum of two adults (no extra bed available).

Check in from 13:30 to 18:00.

If the guest arrives after our standard check-in time, should inform the hotel at least 24 hours in advance so that the necessary check-in is organized.

Charm Palace doesn’t have a reception, meaning that all the arrivals need to be scheduled in advance, in order to someone meet the guest at the door.

Late Check-in (after 18:00) is subject to 30€ fee.

Check out – until 11:00.

BREAKFAST: delivered from 07h to 10:30h (Please be mindful if your reservation includes/does not include breakfast)

PARKING (near hotel)

The guesthouse doesn’t provide parking facilities.
Near to the guesthouse you will find a couple of parking lots, the closest one it’s called “Parque Estacionamento Distinto Patamar, Lda” and it’s located at Rua de Dom João IV 353, Porto (Please be aware that’s closed on Sundays and during the night) and another one called “Parque De Estacionamento Central” located at Rua da Alegria 35, Porto (It’s open 24 hours).

ANIMALS

No animals allowed.

 

CLEANING

There isn’t Daily Cleaning in the Guesthouse. 

CANCELLATION RULES

If cancelled up to 14 days before the date of arrival, no fee will be charged.
After that period, it will be charged 100% of the total reservation.
No show will be charged the total accommodation amount.

Changes to original bookings are subject to availability but will incur no administration fee.

SERVICES:

City Tours: CHARM PALACE PORTO will gladly recommend personalized tour service operators for an unforgettable encounter with the city of Porto.
Also, the CHARM PALACE PORTO will provide a series of suggestions that will allow visitors to enjoy a unique stay in Porto.
Booking restaurants, shows and museums will be an exclusive part of the CHARM PALACE PORTO.
Visitors can also enjoy free wireless network and copy machine at a minimum charge.

 

EXTRA SERVICES AVAILABLE:
_Airport Drive

ROOMS AND RESPONSIBILITIES OF USE/ Guest House Rules

_We are confident that you will treat the room and its contents carefully.
-All the specific rules for the use of the room and its equipment must be maintained during the booking period.
– Only guests included in the reservation have the right to use the rooms and / or use the services.
-The Responsible for booking (Guest) must provide a copy of their identity card or passport at check-in.
-The Guest will be responsible for their hotel room during their confirmed booking period.
-No sub-letting the room, as well as the loaning of the room to a third party, it is strictly forbidden.
-The well-being of our other guests must be respected.
– Please avoid making noise during the night or early morning. All types of parties, loud music or noise that may disturb other residents is strictly prohibited.
-It is prohibited to light the fireplace by anyone but a member of our staff in the Breakfast/ Day Room/ Meeting room or to carry out any act that involves fire or may cause a fire hazard.
– Smoking is prohibited in rooms or any interior area of CHARM PALACE PORTO. Also it is not permitted to walk shirtless, barefoot, in pyjamas or in a bathing suit in public areas.
-Neither the CHARM PALACE PORTO nor the building owner can be held responsible for any direct or indirect damage that occurs during the period of the room rental, including personal injury or damage caused by fire, theft or criminal behaviour.
-When confirming your room, the customer is assumed to be aware of the rules of CHARM PALACE PORTO. If one of these rules are not respected, the CHARM PALACE PORTO reserves the right to ask the tenant and their guests to leave the hotel, forfeiting the right to any compensation or claim.

We appreciate your understanding.